TERMS&CONDITIONS/PRIVACY POLICY

Your Trail Map to the Terms & Conditions

Privacy Policy

Mountain Man Creative respects your privacy and is committed to protecting your personal information. This policy explains what information is collected, how it is used, and how it is kept secure.

1. Information Collected

Mountain Man Creative may collect basic information such as your name, email address, business details, project information, and any content you provide for your website, branding, or digital projects.

2. How Your Information Is Used

Your information may be used to:

Communicate with you about your project
Build, edit, or manage your website or digital content
Send invoices, proposals, agreements, or updates
Improve services and overall client experience

Your personal information is not sold or shared with third parties, except where required by law or where necessary to complete your project (for example, connecting domains, hosting services, or email providers).

3. Third-Party Services

Mountain Man Creative may use third-party platforms such as Wix, Squarespace, Adobe, domain registrars, hosting providers, or analytics tools. These services operate under their own privacy policies, and any information used within those systems is governed by their respective terms.

4. Data Security

Client information is stored securely and accessed only when required to complete a project. Login credentials are kept confidential and are never shared with unauthorized third parties.

5. Cookies & Analytics

The Mountain Man Creative website may use cookies or analytics tools to collect anonymous information about website usage. This data does not personally identify visitors and is used solely to improve website performance and user experience.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting Mountain Man Creative.

Before We Climb Higher: The Terms

Working Together

Building a website should feel productive, not painful. The process is structured, collaborative, and yes actually enjoyable. We take the work seriously, but we don’t take ourselves too seriously. Mutual respect, clear communication, and a bit of humour go a long way.

When we’re aligned, projects move faster, results are stronger, and the experience is worth both the time and the investment.

Business Hours

Mountain Man Creative operates Monday to Friday, 9:00am–5:00pm MT, excluding Alberta statutory holidays. Messages received outside these hours are answered the next business day.

Support & Updates

Ongoing support and routine updates are handled during regular business hours. Larger changes, additional requests, or work outside the original project scope may require additional time and billing. We’re flexible just clear.

Timelines & Collaboration

Projects move efficiently when communication and feedback are timely. Quick replies keep momentum high. Delays in approvals or content may extend timelines. Simple cause and effect, no drama.

Results & Performance

We follow proven best practices for design, SEO, and digital performance. That said, results like rankings, traffic, or leads can’t be guaranteed. Too many variables live outside our control. What is guaranteed is a solid foundation built the right way.

Portfolio Use

Unless otherwise agreed in writing, completed projects may be featured in our portfolio and marketing materials. We’re proud of the work we put out.

Ownership & Billing Notes

Website hosting, domains, email services, and platform subscriptions (such as Wix or Squarespace) are billed directly to the site owner. Due to the nature of creative work, services are non-refundable once a project has begun.

The Bottom Line

This is a partnership. Show up, communicate clearly, respect the process, and we’ll do the same. If you want great work, a smooth experience, and a few laughs along the way you’re in the right place.

Full terms are provided in the client agreement prior to project start.